• TOLL FREE NO: 1800 209 2299
  • reservations@keysresidency.com

Terms and Conditions

  1. General Check-in / Check-out Policy is as per below (this may vary for certain apartments):
    a. Check-in time is 2 pm and check-out time is 12 noon
    b. Check-in before 2 PM is subject to availability on the date of arrival. Check-in between 11 AM to 12 noon will be without charge. Check-in between 6 AM to 11 AM will attract a half day charge. Check-in before 6 AM will attract a full day charge
    c. Check-out after 12 noon is subject to availability on the date of departure. Check-out between 12 noon to 3 PM will be without charge. Check-out between 3 PM to 6 PM will attract a half day charge. Check-out after 6 PM will attract a full day charge
  2. Cancellations may be made up to 48 hours prior to arrival date. Thereafter, one night room rate will be charged as retention. Upon cancellation of booking, the refund of the booking amount (if any) will be initiated. The booking amount, after deduction of cancellation charges and taxes, as applicable, will be credited to the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take 10-15 business days. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The guest is therefore advised to check the room description and any such conditions carefully prior to making a booking. Keys Residency shall not be liable to cancel or refund any monies or alter any bookings if booking are made under such privileged booking rates or special offers.
  3. Amendment may be made up to 24 hours prior to arrival date. Thereafter, one night room rate will be charged as retention. Please contact Keys Residency Guest Care at reservations@keysresidency.com Or call us on 1800 209 2299for any assistance.
  4. Please note that the above timeline and cancellation charges may vary depending on the Keys Residency where the booking is made in accordance with the concerned apartment policy and the booking confirmation voucher issued. The guest is therefore advised to check with the agents of the Keys Residency Guest Care in relation to the cancellation charges and timeline.
  5. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The guest is therefore advised to check the room description and any such conditions carefully prior to making a booking. Keys Residency shall not be liable to cancel or refund any monies or alter any bookings if booking are made under such privileged booking rates or special offers.
  6. In case the booking amount is paid using credit card, the refund will be processed on the credit card.
  7. Children up-to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.
  8. In keeping with our heightened security procedures we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa.
  9. Pets are not allowed in the apartment